Squla
Squla has entrusted 60% of its customer service to ContactCare to ensure that customers consistently receive information in a service-oriented manner.
Squla is an online learning programme for primary school students and provides a valuable addition to the curriculum. The programme serves as a tool to encourage each child at their own level and pace through a progressive form of education. Squla has outsourced 60% of its customer service to ContactCare to ensure that their customers receive information in a consistent and service-oriented manner.
Barrier-free customer journey
For Squla, the focus is on maintaining the highest possible service levels in the services offered and removing any potential barriers for prospective customers during the ordering process. Therefore, Squla employs the shortest possible waiting time when customers call their customer service and has chosen a 020 number. This number is cheaper and more service-oriented than, for example, a 0900 number.
“We really enjoy working with ContactCare, who provide a total solution for customer contact. There is intensive contact with ContactCare, and their commitment is very high.”
Tijntje Louwers, Commercial Director of Squla
Multichannel campaigns call for multichannel customer contact
For Squla, the focus is on maintaining the highest possible service levels in the services offered and removing any potential barriers for prospective customers during the ordering process. Therefore, Squla employs the shortest possible waiting time when customers call their customer service and has chosen a 020 number. This number is cheaper and more service-oriented than, for example, a 0900 number.
Squla has outsourced 60% of its customer service to ContactCare to ensure that their customers receive information in a consistent and service-oriented manner.
Increased involvement
The involvement in the instruction and coaching of our agents has brought Squla a lot. On one hand, it has provided a ‘feeling of control’, which is important when choosing to outsource customer contact. On the other hand, it has given the agents a better understanding of the client, and has increased involvement with the Squla product, its (potential) customers, and the objectives of the media campaigns. ContactCare has direct insight into Squla’s CRM, allowing for quick and effective customer assistance.
