Our teams are at your service, just the way you want them. We're available across the channels your customers use to reach out. Choose between a pay-per-contact model or hourly rates.
Our teams are at your service, just the way you want them. We're available across the channels your customers use to reach out. Choose between a pay-per-contact model or hourly rates.
At ContactCare, we offer customer service solutions tailored to your unique needs. Whether you experience fluctuating customer traffic or have specific requirements for your organization, we have the right mix of solutions for you.
Flexible and scalable customer service
Channel-independent outsourcing
Focus on efficiency and process improvement
Offshoring Options
Outsourcing Customer Service with ContactCare
Professional service, free from operational worries
With an external customer contact team, you ensure continuity, quality, and scalability. You maintain control, while we handle staffing and execution.
Quality and safety assured
We are certified to ISO 27001 and ISO 9001 standards. You can trust that your customer data is safe and our service meets the highest quality standards.
Fewer errors, precise deadlines
Standardised processes and trained colleagues ensure quality and continuity.
Working with smart systems and clear processes
We integrate with your tools or use our own proven systems. From knowledge bases to ticket systems, everything is well-organized and tailored to fit.
Professional service, free from operational worries
With an external customer contact team, you ensure continuity, quality, and scalability. You maintain control, while we handle staffing and execution.
At Business Process Outsourcing, we handle the entire customer contact process for you. From strategy to execution, everything aligns with your customer journey.
One partner for customer contact, processes, and reporting
At Business Process Outsourcing, we handle the entire customer contact process for you. From strategy to execution, everything aligns with your customer journey.
One partner for customer contact, processes, and reporting
You share a team with other organisations. This keeps your customer contact professional and flexible, without high costs. Ideal for lower volumes or fluctuating demand.
You share a team with other organisations. This keeps your customer contact professional and flexible, without high costs. Ideal for lower volumes or fluctuating demand.
At Business Process Outsourcing, we handle the entire customer contact process for you. From strategy to execution, everything aligns with your customer journey.
One partner for customer contact, processes, and reporting
As an organization, you deal with many different types of processes: billing, back office, customer service, and more. Our customer contact teams are eager to help you focus on what you do best. Other processes can distract from the main goal. That’s why our staff often look beyond just customer contact. They can assist with various administrative back office tasks, going beyond simply answering the phone or sending an email.
As an organization, you deal with many different types of processes: billing, back office, customer service, and more. Our customer contact teams are eager to help you focus on what you do best. Other processes can distract from the main goal. That’s why our staff often look beyond just customer contact. They can assist with various administrative back office tasks, going beyond simply answering the phone or sending an email.
As a specialist in customer contact, we collaborate to find the best fit for your organisation. Sometimes this means services from the Netherlands, but we also offer offshoring options, for example from Suriname. This way, we blend quality with flexibility and cost efficiency.
We ensure everything is well-coordinated: from tone of voice to working hours. Even from a distance, you want your customer to feel heard. And we make that happen; professionally, personally, and always in consultation.
As a specialist in customer contact, we collaborate to find the best fit for your organisation. Sometimes this means services from the Netherlands, but we also offer offshoring options, for example from Suriname. This way, we blend quality with flexibility and cost efficiency.
We ensure everything is well-coordinated: from tone of voice to working hours. Even from a distance, you want your customer to feel heard. And we make that happen; professionally, personally, and always in consultation.
The Benefits of Offshoring
Dutch-language service from a different time zone
Expansion to 24/7 availability possible
Cost-effective solution without compromising on quality
One team, one approach fully tailored to your customer journey
