Coloplast
In 2015, Coloplast and ContactCare decided to join forces. Coloplast utilises a variety of services from ContactCare. The full scope and diversity of the projects now make it a comprehensive service offering.
‘ContactCare unburdens and provides well-trained staff; true professionals who not only feel like part of our team but truly enhance us’ Coloplast - Matthias van Rijswijk, Manager Consumer Sale & Care
Coloplast: making a patient's life easier
Coloplast believes that everyone with bladder or bowel issues can lead an active life. For years, Coloplast has been supplying stoma materials and continence products. Coloplast also offers advice, practical tips, and provides intensive patient guidance. With high-quality products and various service offerings, Coloplast makes the end user's life easier.
Coloplast and you. Stronger together
Coloplast aims to be a valuable resource for both the end user and the professional. By working with both, the aim is to improve care standards. Coloplast promises to listen to needs, thus working from there to continually enhance products and services. Coloplast strives to be a reliable partner for both the end user and the professional.
Coloplast & ContactCare
In 2015, Coloplast and ContactCare decided to join forces. Coloplast uses a range of services from ContactCare. The totality and diversity of the projects now make it a full-service offering. ContactCare understands why the quality of a conversation, especially for Coloplast and its end users, is so important and knows how to ensure this quality. When answering the phone for Coloplast, the operatives calmly attend to the calling end user. Empathy, clear communication, and attentive listening are key.
HR Manager Bas van der Zee:
“Besides outsourcing our phone service to ContactCare, one of ContactCare’s staff now works in our office, and who knows, more colleagues may follow. This way we ensure a loyal relationship with the customer by training or seconding sufficient staff. We appreciate being able to rely on the professionalism of ContactCare as a competent organisation. The secondment agreement with Amira also directly yields results. Her experience at ContactCare makes it seem like she's already undergone a training program. With that knowledge and experience, she could start quickly and successfully.”
Coloplast used the following services
Telephone service
Dedicated Agents
Customer service staff on-site
Successful phone service brought more….
As mutual trust became evident, Coloplast decided at the end of 2015 to gain even more from flexible collaboration: a secondment agreement. Now, a ContactCare operator has been trained as a Consumer Care Specialist at Coloplast.
Consumer Care Specialist Amira:
“It feels like I have a new job without applying. I worked with pleasure at ContactCare’s office as an operator, which paid off. After discussion, Coloplast asked me to work with them via a secondment agreement. I'm developing myself within a new, knowledge-rich organisation, while also bringing a fresh perspective. My colleagues at Coloplast are sometimes pleasantly surprised by my approach, as I am by theirs. Together, we complement each other well.”
All in all, Coloplast is a skilled and good client for ContactCare. Conversely, ContactCare forms a full-service provider in customer contact services for Coloplast. We are curious about future projects and look with confidence and pride towards a sustainable partnership.
