Downloads
Brochures
Brochures
Academy Brochure
Download our Academy brochure and discover more about our services & our vision
Brochures
Brochure on Insourcing
See how our professionals make a real difference right at your location.
Brochures
Consultancy Brochure
Discover how ContactCare advisors can make a difference in your organisation.
Brochures
Customer Service Brochure
Download our customer service brochure and discover more about our services and our vision
Brochures
General Brochure
Download our General Brochure and discover everything about our customer contact services.
Brochures
Phone Service Brochure
Discover everything about our Telephone Service! Fill in the form, and we'll send you the PDF immediately! Enjoy reading!
White Papers
White paper
Download: 5 Tips on Vocal Sound
Tone determines nearly 40% of how we come across. In this blog, we provide you with 5 tips and techniques to use your voice effectively.
White paper
Holiday Whitepaper
White paper
Whitepaper on Insourcing
When should you choose between insourcing, temporary staffing, or is outsourcing a better solution? This whitepaper provides insights into the reasons for insourcing and highlights what your organisation should consider before making this decision.
White paper
Whitepaper: Insourcing, outsourcing, or "the best of both worlds"?
In this whitepaper, we explain the differences between the various sourcing options.
Helpful Hints & Tips
Treats
Treats
DISC Poster
Do you want clearer insights into someone's personality and behaviour? Looking for tools to recognise other people's styles? You can! DISC helps you understand yourself and others better, so you can approach conversations more effectively.
Treats
Feedback Model
Treats
Listening Skills Poster
Listening Skills Poster
Treats
Maslow: customer needs
Treats
Skills of a Customer Expert
Treats
Telephone alphabet
Download the Dutch phonetic alphabet and use it as a cheat sheet during your conversations.
