CareInsurance
SchadeZorg has been a client with ContactCare for nearly 15 years, and there's a good reason for that. As a specialist in claims handling on behalf of insurers, intermediaries, and leasing companies, direct accessibility is crucial.
Always reachable, without our own call centre
“For our customers, damage is never planned. You must be reachable, even when we're a bit busy,” says a team member of SchadeZorg. “We want everyone to immediately reach someone on the line. No recordings, no menu options—just someone who listens and takes action.” - Frank Mutslag, owner
That's why SchadeZorg enlisted the help of ContactCare in 2010 to handle calls during peak times, after office hours, or when our internal team didn't have the capacity. The service proved so effective that the collaboration has continued for nearly a decade and a half.
Efficient, reliable, and always representative
The telephone accessibility of SchadeZorg is managed by trained customer experts at ContactCare. They answer calls on behalf of SchadeZorg, record damage reports or inquiries, and ensure these are quickly and completely passed on to the internal team.
“What we appreciate is that the people at ContactCare truly empathise with our field of work. They sound like SchadeZorg. Customers often don't even realise they are speaking with an external party—and that's exactly what we want.”
What telephone service did for SchadeZorg
No more missed calls, even outside office hours
Consistent customer satisfaction, through direct, friendly handling
Efficiency: no need for an in-house call centre, yet always covered
Professional representation: customers notice no difference
Peace in the team: during busy times or absence, there's always backup
A partnership that stands strong
The collaboration with ContactCare is now an integral part of SchadeZorg's services. “We see ContactCare as an extension of our team. They think along with us, are reliable, and have delivered consistent quality for years.”
With nearly 15 years of experience, SchadeZorg is an example of how telephone service is not just a temporary solution but a sustainable choice for customer-focused operations.
