This privacy and cookie statement was last modified on 2 January 2021.

Your privacy is of great importance to ContactCare. We comply with the General Data Protection Regulation (GDPR).

Our privacy and cookie statement in brief

When processing personal data, we adhere to privacy legislation.

This means that we:
• Clearly outline our purposes before processing your personal data, through this privacy and cookie statement.
• Store the minimum amount of personal data and only the data necessary for our purposes.
• Explicitly request permission for processing your personal data, if consent is required.
• Implement necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data on our behalf.
• Respect your rights, such as the right to access, correct or delete your personal data processed by us.

For what purposes do we use your personal data?

By using our website (https://www.contactcare.nl) and our services, we obtain various personal data from you. Per purpose, it is indicated which data we obtain from you, for what purpose we process this data, and how long it is stored. If you have any questions, please contact ContactCare. The contact details are at the bottom of this privacy and cookie statement.

Requesting a quote

You can request a quote for our services. For this, we process the following personal data:
• Title
• Name
• Company name
• Email address
• Phone number
• Any information you provide as part of a request

We need this data to prepare a quote and any possible agreement. We store this data for the duration of the quotation process. That is until you indicate whether you will or will not use our services after we have sent our quote to you. If you indicate that you will use our services, we will retain the personal data for the duration of the customer relationship.

Service

ContactCare provides various customer contact services. For this, we process the following personal data:
• Name
• Company name
• Email address
• Phone number
• Invoice details
• Invoice address
• Chamber of Commerce number
• Name and contact details of the contact person
• VAT number

We use the company data to perform the agreement. We process personal data because we have a legitimate interest in doing so: to maintain contact with the company contact person. We retain this data for the duration of the customer relationship unless the data is needed for a legal retention obligation. Some data must be retained longer to comply with our (fiscal) legal obligation. For example, we are required to keep our tax records for 7 years.

MyCare customer portal

If we provide our services to you, you will gain access to the MyCare customer portal. The customer portal allows for live 24/7 insight into usage. You can also listen back to calls. Additionally, it is possible to download invoices and view reports. For this, we process the following personal data:
• Name
• Date of birth
• Company name
• Email address
• Password
• IBAN
• VAT number
• Invoice address
• Phone number
• Visit address
• Postal address
• Debtor number

We use the company data to perform the agreement. We process personal data because we have a legitimate interest in doing so: to maintain contact with the contact person. We retain this data for the duration of the customer relationship unless the data is needed for a legal retention obligation. Some data must be retained longer to comply with our (fiscal) legal obligation. For example, we are required to keep our tax records for 7 years.

Downloads

On our website, you can download information such as brochures, checklists & tips, and whitepapers. You can also download posters and goodies. When you download something, you agree to our offer to receive information, posters, and/or goodies (execution of the agreement). For this, we process the following personal data:
• Title
• Name
• Company name
• Email address
• Phone number

We do not retain this data longer than necessary to send you the information, or if we enter into an agreement with you, for the duration of the customer relationship.

Contact

When you send an email, contact us by phone, fill in our contact form, or contact us in any other way, you agree to our offer to engage with us (execution of the agreement). For this, we process the following personal data:
• Name
• Company name
• Email address
• Phone number
• Any information you provide as part of a message

We retain your data for as long as necessary for this contact or up to six months after we last had contact with you, because we want to ensure that we have handled your contact request properly. If we enter into a customer relationship with you, we retain the data for the duration of the customer relationship.

Newsletter

We send out a digital newsletter for which you can subscribe on our website. We do this only with your consent. The newsletter contains offers, tips, and information about our products and services. For this, we process the following personal data:
• Title
• Name
• Email address

We retain your personal data until you unsubscribe from the newsletter. You can unsubscribe from the newsletter at any time. Each newsletter contains an unsubscribe link.

Applying

Did you respond to one of our job vacancies via https://www.werkenbijcontactcare.nl or did you submit an open application? Then we process your personal data to handle your application and to prepare for possibly entering into an employment contract. For this, we process the following personal data:
• Initials
• Name
• Gender
• Email address
• Phone number
• Country
• Postal code and house number
• Availability
• Curriculum Vitae
• Cover letter
• Any other information you send with your application

We retain your application data for up to 4 weeks after the position has been filled. We retain this data so we can contact you if the position becomes vacant again during the trial period. If we cannot offer you a position at this time, we may – with your consent – retain the application data for another year. You can withdraw your consent at any time by sending us an email. If you come to work for us, we will retain your application data in your personnel file. This file is retained as long as it is necessary and in relation to the application data for up to 2 years after starting employment.

A social media and internet search may be part of the application process. This is necessary to ensure that when hiring new staff, our image remains intact; we do this based on our legitimate interest. We search for your name on Google and your possible profile on various social medias, as far as these profiles are public; we will not ask you to give us access to a private social media page or to connect with us. The results of the investigation will be discussed with you. If you object to this, you can indicate this by email when you apply.

When can we share your personal data with third parties?

ContactCare only shares your data with third parties when this is allowed under current legislation. It may occur that we provide your personal data to third parties because:
• we have engaged them to process certain data;
• it is necessary to execute the agreement with you;
• you have given consent for this;
• we have a legitimate interest in this;
• we are legally obliged to do so (for example if required by the police in case of a suspicion of a crime).

The parties to whom we provide personal data are:
• IT suppliers and service providers
• Marketing companies
• Partners
• Accountant
• Tax Authorities
• HR system companies
• Cookie service providers

To provide this service, ContactCare may provide your personal data to parties located outside the European Economic Area (EEA). ContactCare only does this if there is an appropriate level of protection for the processing of personal data.

We are aware of the judgment by the Court of Justice of the EU on 16 July 2020 with implications for the transfer of personal data (https://autoriteitpersoonsgegevens.nl/nl/nieuws/privacy-shield-voor-doorgifte-naar-vs-ongeldig-verklaard). We are currently exploring how best to address this. We hold privacy in high regard and are doing everything we can to reach a suitable solution. Once a suitable solution is found, we will inform you via this privacy statement. Do you have any questions about the processing of your personal data? Please contact us using the contact details in this privacy statement.

Are your personal data secured?

ContactCare takes appropriate technical and organizational measures regarding the processing of personal data, against loss or any form of unlawful processing (such as unauthorized access, alteration, modification or provision of the personal data).

Social media buttons

We use social media buttons on our website, which direct you to social media platforms. This gives you the option to follow us and to share content within the network. You will also encounter ads on your social media page. The buttons work because of pieces of code that originate from social media networks. If you want to know what the social media platforms do with your personal data, please read the corresponding privacy statement:

• Facebook (privacy statement)
• Instagram (privacy statement)
• LinkedIn (privacy statement)

Cookies

We use cookies from ourselves and third parties on our websites. Cookies are information files that can be automatically stored on or read from the visitor's device (like a PC, tablet or smartphone) when visiting a website. This occurs through the web browser on the device. These cookies collect the following data from you:
• IP address
• Cookie ID
• Website and click behaviour
• Referrer URL

When you visit our website for the first time, we show a notification explaining about cookies. Herein, we will ask for your consent to use cookies, to the extent we are required to do so.

The table below provides an overview of the cookies we use: