Intratuin

Intratuin is an organisation with significant seasonal peaks. We spoke with Elwin from Intratuin about his reasons for choosing ContactCare.

In conversation with Intratuin

Intratuin is a franchise chain with 53 garden centres in the Netherlands, 3 in Belgium, and 10 in Germany. The company was founded in 1980 and is the market leader in the Netherlands and the largest in the Benelux. We can confidently say that everyone in the Netherlands knows Intratuin in all its shapes and sizes. Therefore, we are delighted to contribute to its success.

A true seasonal business

Intratuin is an organisation with two clear seasonal peaks. Spring and Christmas are crucial times for Intratuin. It is therefore important to provide the best service during these periods. Since Intratuin also experiences quieter times, it is not possible for them to maintain their own team. During these volume peaks, ContactCare staff form a flexible layer. This allows Intratuin the space and flexibility to scale up and down with changing volumes.

“You provide good and well-trained staff, and this is reflected in both the shorter training time and the high output that is delivered.”

Staff quickly up and running

Within Intratuin, it is important that employees are quickly deployable. Especially in busier periods, time is scarce and speed is therefore a priority. Before our staff started on-site at Intratuin, they were already fully trained at the ContactCare Academy. Before starting, Intratuin only needed to explain systems and procedures.
“It is convenient for the organisation that you hardly need to look after other matters, which means someone is quickly up and running, and that works very pleasantly,” says Elwin from Intratuin.

A good connection

The collaboration with Intratuin can at least be considered a partnership. We asked Elwin about his experiences with ContactCare and what makes us different from other parties that Intratuin works with.

“We can be honest with each other and there is mutual understanding for that, but we can also brainstorm together and in that, you are honest and open. Even if this sometimes means that it is not always, commercially speaking, in your own favour. I find that very important for a long-term collaboration, which I definitely envisage. ContactCare distinguishes itself by well-trained staff who are accustomed to working with targets or KPIs and are not intimidated by them. Moreover, they are also nice people to have on your team and that is very important to us, there really has to be a good connection with the team and the company, and so far, we have not been disappointed in this!” says Elwin.

How we further assisted Intratuin

With our staff, you bring a motivated customer expert into your company. Flexible to deploy, no employer risks, and yet part of your team.