Giftvoucher.co.uk

How Cadeaubon.nl enjoys year-round peace of mind in customer contact. At Cadeaubon.nl, it's all about convenience, speed and great service. But during busy times, like around the holidays or last-minute orders, staying fully reachable can be a challenge. Thanks to our partnership with ContactCare, customers get fast support, wait times are kept short, and the in-house team has the freedom to focus on more complex queries.  

Smart scaling in both quiet and busy times 

Cadeaubon.nl relies on ContactCare’s telephone services all year round. During quieter periods, calls are handled by ContactCare’s multi-client team. This is a flexible service team that supports multiple brands at the same time. Since these customer advisors can log directly into Cadeaubon.nl's systems, they can resolve a large part of the incoming calls independently. This gives the in-house team the breathing space they need to focus on more complex questions, bringing peace of mind and clarity to the workplace. What is a multi-client team? 
A multi-client team consists of trained customer advisors who support multiple clients simultaneously. Thanks to smart scheduling and seamless system integrations, they can handle fluctuating call volumes efficiently, switching effortlessly between brands without ever compromising on quality.  

Brand specialists during peak periods 

Between November and January, the pressure is on at Cadeaubon.nl. Many people buy gift cards at the last minute, asking when their card will arrive or how to use it. To stay fully responsive during this seasonal rush, Cadeaubon.nl proactively brings in extra customer advisors through ContactCare. These advisors focus on a single project and get up to speed in no time. Thanks to this dedication, they rapidly turn into true brand specialists. Working alongside the year-round customer contact professionals, they ensure every customer gets fast, expert and friendly help. 

The benefits at a glance 

• Always reachable, even during peak traffic 

• No queues during holidays or promotions 

• Peace of mind for the in-house team as standard queries are taken care of 

• Multi-client resources outside of peak times, with flexible scaling 

• Dedicated brand specialists during peak periods for top-tier service  

One team, eleven brands 

What makes this partnership so unique is its scale. ContactCare takes care of the telephone support for no fewer than eleven different gift card brands. Every brand has its own identity, specific customer questions and tone of voice. Inside ContactCare, the team switches between them flawlessly. Because the phone lines are seamlessly connected to Cadeaubon.nl's systems, queries are resolved quickly and accurately. 

Great accessibility, a relaxed workplace 

By combining a multi-client team with seasonal brand specialists, Cadeaubon.nl maintains complete control over response times and customer satisfaction all year round. Customers get answers fast, employees keep a clear head, and even the busiest periods run like clockwork. 

“What makes the partnership so great is that we don't constantly have to scale up from scratch or put out fires. ContactCare is already there – and they know exactly what to do. Even when several colleagues are on holiday, our service keeps running smoothly.” 
Victoria - Customer Experience Manager, Cadeaubon.nl