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oranje verloopbal

Always available during charging

Customer interaction at the charging station requires speed, skill, and empathy. We provide operators, installers, and providers of charging solutions with professional service that's available around the clock, for both end users and business clients.

oranje verloopbal

Always available during charging

Customer interaction at the charging station requires speed, skill, and empathy. We provide operators, installers, and providers of charging solutions with professional service that's available around the clock, for both end users and business clients.

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What makes our customer service for charging solutions unique?

What makes our customer service for charging solutions unique?

1. Immediate support for issues and queries 🔧

1. Immediate support for issues and queries 🔧

Our staff are trained to identify and resolve urgent issues, error codes, and user queries. This ensures your services remain operational.

Our staff are trained to identify and resolve urgent issues, error codes, and user queries. This ensures your services remain operational.

2. Available 24/7 or with scalable access 📞

EV users aren’t restricted to office hours. We ensure your customer service is always available—or adapts to your peak times.

3. Multichannel & Multilingual 🌍

3. Multichannel & Multilingual 🌍

We support users through their preferred channel, in multiple languages. This makes your customer contact as international as your charging network.

We support users through their preferred channel, in multiple languages. This makes your customer contact as international as your charging network.

4. Technically skilled team 💡

4. Technically skilled team 💡

Our customer experts understand the context of charging transactions, back-office systems, and installations. This makes every customer interaction more efficient and professional.

Our customer experts understand the context of charging transactions, back-office systems, and installations. This makes every customer interaction more efficient and professional.

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"The great thing about our collaboration is that we don’t constantly need to scale up or put out fires. ContactCare is already there - and they know exactly what to do. Even when multiple colleagues are on holiday, our service continues smoothly."

Victoria

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Customer Experience Manager at Cadeaubon.nl

Two People Consultancy
ContactCare Office

Why Choose ContactCare for Your Charging Network?

Why Choose ContactCare for Your Charging Network?

  • Experience with technical customer inquiries and incident management

  • Flexible scaling during busy periods or growth

  • Customer contact can be conducted in the Netherlands or Suriname

  • Integrations possible with your systems (API, CRM, etc.)

  • Specialized in relieving scale-ups & operators in e-mobility

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