Customer Operations Representative - Werkspot
You will be responsible for flawlessly managing customer cases and ensuring our platform always delivers top-notch quality.
Based in Amsterdam, 120 international professionals work together to drive the success of the Werkspot and Instapro brands. Our goal is to make professional home improvement accessible to everyone, whether it’s a major renovation, routine maintenance, or a quick repair. We make this happen by using our smart, simple online platform to connect homeowners with skilled trade professionals quickly and easily.
Thanks to our transparent system of verified customer reviews and detailed profiles, homeowners can choose the right professional with absolute confidence. At the same time, Werkspot helps independent tradespeople and construction businesses fill their schedules efficiently and build a thriving local business.
What will you be doing?
Are customers already signed up to our platform? That's where you come in! In this role, you will be responsible for resolving customer cases perfectly and maintaining top-tier platform quality. Your main focus will be on high-quality written communication, but you won't hesitate to pick up the phone when a situation calls for a quick, personal call. We are looking for someone who can independently crack complex and diverse cases: ranging from general service queries to financial matters such as refunds and payment disputes.
In short: we are not looking for a typical 'voice-first' candidate, but someone with a strong administrative and analytical profile who works meticulously and confidently handles financial responsibilities.
What We Ask
Compliance-focused & Detail-oriented: You are resilient, work in a structured and precise way, and love to follow processes through. You excel at safeguarding established policies, laws, and regulations.
Analytical & Solution-driven: You have the sharp thinking skills to connect the dots independently and quickly get to the heart of complex or unique cases.
Clear Communicator: You have an excellent command of both Dutch and English. You write clear, friendly responses and easily translate complex regulations into simple, accessible language for the customer.
Tech-savvy: You are handy with systems and quickly feel right at home with CRM tools and digital platforms.
Can-do Attitude: You have a practical, positive mindset, a proactive approach, and feel completely comfortable making the occasional phone call.
Experience: Experience in customer service, telesales, or account management is a great plus.
You have a proactive mindset
You are available to work 24-28, 28-32, or 32-40 hours per week
Terms of Employment
Earn €22 per hour through NewWorkFlex! They will handle your contract and payments directly, so you can enjoy work without any administrative or tax hassles.
Prefer to join our team directly? As a Customer Advisor, you will work under the Facility Contact Centres CLA, earning €2,640 per month based on a 40-hour week.
Fully paid training programmes.
A fantastic workplace within walking distance of Amersfoort Central Station, surrounded by great colleagues.
Travel allowance and home-working allowance.
About ContactCare
At ContactCare, everything is about genuine connection. We help organisations deliver customer service that is personal, smart, and human. With teams in Antwerp, Amersfoort, Eindhoven, and Paramar