It is completely natural to have questions about outsourcing your customer service to Suriname. We understand.
But in practice, we see something completely different.
In Suriname, customer service is not just a part-time job—it is a true profession. Our colleagues are incredibly proud of the work they do. They speak fluent Dutch, understand the Dutch cultural context, and carry out warm, natural conversations. Your customers will feel the difference immediately.
This is what we see every single day: dedicated professionals who take ownership, love to grow, and have a genuine care for customers.
It is completely natural to have questions about outsourcing your customer service to Suriname. We understand.
But in practice, we see something completely different.
In Suriname, customer service is not just a part-time job—it is a true profession. Our colleagues are incredibly proud of the work they do. They speak fluent Dutch, understand the Dutch cultural context, and carry out warm, natural conversations. Your customers will feel the difference immediately.
This is what we see every single day: dedicated professionals who take ownership, love to grow, and have a genuine care for customers.
How ContactCare makes a real difference in Suriname
More than just a location. A conscious investment in people and quality.
At ContactCare, we are actively building a strong, sustainable organisation in Suriname. We do this not only for our clients, but especially for our people.
Great benefits and exciting opportunities to grow
A strong partnership between the Netherlands and Suriname
Fully ISO-certified, with processes that meet the highest European standards
Your data is safely processed in full compliance with GDPR guidelines
Thinking about outsourcing to Suriname? Here are your questions answered!
Thinking about outsourcing to Suriname? Here are your questions answered!
Is the quality just as high as in the Netherlands?
Absolutely! Suriname is a mature customer contact hub with extensive experience in serving British and European organizations. The language skills and cultural alignment connect seamlessly.
Is the quality just as high as in the Netherlands?
Absolutely! Suriname is a mature customer contact hub with extensive experience in serving British and European organizations. The language skills and cultural alignment connect seamlessly.
Is this simply about the great savings, or is there more to love?
Not at all! For many organisations, it is actually a strategic choice to help them grow, become more flexible, and deliver even better customer service.
Is this simply about the great savings, or is there more to love?
Not at all! For many organisations, it is actually a strategic choice to help them grow, become more flexible, and deliver even better customer service.
Can I keep my current way of working?
Yes! Our services are tailored to your unique processes, systems, and brand voice. For your elements, it will feel like one seamless experience.
Can I keep my current way of working?
Yes! Our services are tailored to your unique processes, systems, and brand voice. For your elements, it will feel like one seamless experience.
Will your customers notice they are speaking with someone in Suriname?
Hardly at all in practice. Their English is fluent and easy to understand. What our customers truly experience is warmth, a reassuring calm, and genuine care.
Will your customers notice they are speaking with someone in Suriname?
Hardly at all in practice. Their English is fluent and easy to understand. What our customers truly experience is warmth, a reassuring calm, and genuine care.
What about cultural differences?
In fact, they are very limited! Suriname and the Netherlands share a language, history, and many values. This makes communication feel completely natural and helps to prevent any misunderstandings.
What about cultural differences?
In fact, they are very limited! Suriname and the Netherlands share a language, history, and many values. This makes communication feel completely natural and helps to prevent any misunderstandings.
Is offshoring to Suriname only for large companies? Absolutely not!
Not at all! In fact, mid-sized organisations are perfectly placed to benefit from this flexibility and scalability, all without the need for large upfront investments.
Is offshoring to Suriname only for large companies? Absolutely not!
Not at all! In fact, mid-sized organisations are perfectly placed to benefit from this flexibility and scalability, all without the need for large upfront investments.
What is our approach to attrition?
These costs are often lower than in the Netherlands. Customer contact is valued as a genuine, rewarding career, which means our team members stay with us longer and keep their valuable expertise.
What is our approach to attrition?
These costs are often lower than in the Netherlands. Customer contact is valued as a genuine, rewarding career, which means our team members stay with us longer and keep their valuable expertise.
Can we manage everything effectively from a distance?
Not at all! With modern tools, clear processes and direct lines of communication, we work together in perfect harmony. You will have real-time insights into both performance and quality.
Can we manage everything effectively from a distance?
Not at all! With modern tools, clear processes and direct lines of communication, we work together in perfect harmony. You will have real-time insights into both performance and quality.
Are team member skills and standards just as high as in the Netherlands?
Yes! Many of our team members in Suriname are highly educated and speak fluent Dutch. What's more, they actively choose customer service as a career, bringing genuine dedication, care, and expertise to every conversation.
Are team member skills and standards just as high as in the Netherlands?
Yes! Many of our team members in Suriname are highly educated and speak fluent Dutch. What's more, they actively choose customer service as a career, bringing genuine dedication, care, and expertise to every conversation.
Do you offer the same exceptional level of service?
Not at all! With the right training, coaching, and quality control, our service is just as good—and often even more reliable—thanks to our team's amazing dedication and lower turnover.
Do you offer the same exceptional level of service?
Not at all! With the right training, coaching, and quality control, our service is just as good—and often even more reliable—thanks to our team's amazing dedication and lower turnover.
How do we protect your data and privacy?
You can count on total security. By using European systems and strict processes, we keep your data safe in Europe and fully compliant with GDPR.
How do we protect your data and privacy?
You can count on total security. By using European systems and strict processes, we keep your data safe in Europe and fully compliant with GDPR.
How quickly can we scale up?
Get ready to move fast! The job market offers plenty of opportunities to expand your team, helping you effortlessly handle growth and peak periods.
How quickly can we scale up?
Get ready to move fast! The job market offers plenty of opportunities to expand your team, helping you effortlessly handle growth and peak periods.
Do the teams work in the same timezone?
Yes! Suriname's convenient time zone overlaps with the UK, making collaboration and communication bright, easy, and seamless.
Do the teams work in the same timezone?
Yes! Suriname's convenient time zone overlaps with the UK, making collaboration and communication bright, easy, and seamless.
